POSITION: Account Representative                                                                                

OVERVIEW: The Account Representative (AR) is the key day-to-day contact for all our sales and customer support activities.  Assigned to a team working collaboratively to support given territories or markets, the Account Representative applies his or her excellent customer service skills and system knowledge to meet the daily needs of the customer. 

RELATIONSHIPS:

The Account Representative will take action under the direct supervision of his or her respective Customer Service Manager and indirect supervision from the Regional Manager and Account Manager..  The Customer Service Manager will also work in collaboration with the Account Executives and fellow Account Representatives to meet customer needs.  He or she will take action in a manner that supports the Sales Department’s and the Company’s Forward Plan and will take action in accordance with the Company’s policies and procedures, the Employee Handbook and applicable laws.

KEY RESPONSIBILITIES:

Customer Service

·        Respond to customer requests for information in a timely manner.

·        Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems.

·        Process incoming mail, email, leads and faxes, responding to customer needs and requests.

·        Sell Company products to customers, either by promoting products with existing customers or by following up on referrals to prospective customers.

·        Work with the Account Manager (AM) to develop quotes.

·        Expedite customer orders.

·        Work independently, makes solid contributions on a daily basis with minimal direct supervision.

Sales Opportunities

·        Share with the AM opportunities to introduce IEWC services to customers

·        Identify opportunities to cross-sell or up-sell products and services while working with the existing customer.  Introduce products and services and identify follow-up time for the AM.

Sales Data

·        Maintain accurate and updated data within 20/20 Vision.

·        As requested, create and run sales reports and mailing lists. 

·        Complete and maintain all required paperwork, quotes, records, reports and documentation.

Marketing Support

·        Keep the Account Manager and Regional Manager informed about competitive products, promotional matters, sales techniques, pricing and marketing programs.

·        Secure and communicate through 20/20 Vision growth opportunities uncovered through dialog with existing customers.

COMPENTENCIES:  To fulfill the Goals of this position, an individual must be able to meet the qualifications enumerated below. These qualifications are representative of the knowledge, skill, and/or ability required while taking action to fulfill the Goals.  Reasonable accommodations may be made to enable individuals with disabilities to take such action.

Education and/or Experience

A Bachelor’s  degree majored in Wire and Cable or related. Above 2-year related experience

Customer Service Knowledge

Exhibit an extraordinary yet appropriate sense of urgency on all customer related matters.  Confident in their knowledge of principles and processes for providing customer service.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Language Skills

CET-6 or above, be proficient in speaking and writing in English.

［suzhouIEWC 在 2010-3-3 8:57:43 编辑过］

Tell us your company's name.Though,you only give your requirements,there are no other information we can see.

百益线缆始创于20世纪60年代中期。我们一直深受市场欢迎，在业务发展上持续地以每年两位数的速度增长。本公司一直保持很高的客户满意度，在美国和全世界不断扩大业务便是其明证。精益求精与追求卓越是我们不变的追求。每一位持股员工都致力于寻找新的，更好的工作流程，力争降低整个运作流程的成本，为客户创造更多的价值。客户们赞赏百益线缆在整个订单履行过程中提供始终如一的、高质量的卓越服务。百益线缆已做好准备，将自己的电线电缆分销模式深入拓展到世界各地，百益线缆的未来一片光明。

百益线缆（IEWC）总部设在美国威斯康星州的密尔沃基。作为首选的库存电线电缆及线缆管理产品的加工分销商，百益线缆在北美、欧洲和中国都布署了战略性的分销中心。我们为全球的原始设备制造商和装配厂商的供应链需求提供支持和服务。

百益线缆（IEWC）致力于建立以产品，人才和技术为核心的“价值传递体系”，保证我们的客户利益最大化。通过提供技术支持，高质量的产品和有竞争力的价格以及及时送货，我们为客户提供最大价值。

以客户需求为导向 • 不断优化全面解决方案 百益线缆由本公司员工拥有，他们致力于提供超越客户满意度的卓越价值，让客户感受喜悦。

苏州百益线缆有限公司是IEWC在中国的全资子公司，成立于2007年6月18日，地址：苏州工业园区唯新路9号唯亭工业坊内。

更多信息请登录我们的网站：www.--iewc.com

联系人：Candy Xu

邮箱：xiaoying.xu@iewc.com

本公司主要从事工业电线电缆的分销，欢迎相关领域的人才加入！

yeah, we are looking forward to right candidates~

看不懂英文的路过。。。。。。。。。。。。。。